We appreciate your choice to shop with Sneaknation. Our commitment is to enhance your shopping journey, including streamlined return and refund processes. Here's a summary of our policy:

Eligibility for Refund and Return:

• Product has a significant quality defect.
• Incorrect size delivered due to our error.
• Package confirmed as lost (Note: Delay in logistics updates doesn’t imply lost package).

Timeframe and Condition for Returns:

• Initiate return/refund within 7 days post-delivery.
• Item must be unused, unaltered, unwashed, and undamaged.
• Must be free of scents, body odour, and in original packaging.
• Returns should be in a condition suitable for resale.

Return Process:

• Return via standard postal services, labeling the package as “gift” or “second-hand” to prevent customs delays.
• Bear the cost of return shipping (we do not offer Freight Collect service).
• Refund or reshipment processed upon receipt of return.

Special Notes:

• As we sell replicas, they may be seized by customs, limiting refund options.
• Import duties, original shipping, and insurance fees are non-refundable.
• For returns, contact us for the nearest address (do not use the address on the package).

Refund Details:

• Quality-checked items before dispatch to ensure satisfaction.
• Confiscated packages without customs insurance: reshipment at 50% cost or 50% refund.
• With customs insurance: free reshipment of confiscated items.
• Cancellations before dispatch: full refund minus 7% for card payments (no cancellations post-dispatch).
• Refunds processed through PayPal.

We’re dedicated to delivering top-quality streetwear and sports shoe replicas. Please reach out for any queries or assistance.