Sneakonline Delivery Policy

1. Processing Time: Orders are typically processed within 1-3 business days. Custom orders may require additional processing time, as specified on the product page.

2. Shipping Methods: We offer various shipping options, including standard, express, and overnight shipping. Shipping charges and times vary based on destination and selected shipping method.

3. International Shipping: We ship worldwide. Note that shipping times can vary significantly based on the destination and local customs processing.

4. Tracking Information: Once your order is shipped, a tracking number will be provided via email.

5. Delivery Timeframes: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

6. Customs, Duties, and Taxes: All international orders are shipped Delivery Duty Unpaid (DDU). Customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Export Restrictions

1. Restricted Countries: Due to legal restrictions or shipping carrier limitations, we do not ship to certain countries. Please check our website for the latest list of non-serviceable countries.

2. Legal Compliance: Customers are responsible for ensuring that the purchased products are legal to import into their country. We are not responsible for any items confiscated by local customs authorities.

3. Cultural Sensitivities: We respect cultural differences and comply with local laws regarding product restrictions in different countries.

4. Age Restrictions: Certain products on our website may be subject to age restrictions by law. By placing an order for these products, the customer confirms that they meet the required legal age in their country.

5. Technology Restrictions: We adhere to global technology export laws and regulations. Some high-tech footwear with specific functionalities may not be available for export to certain countries.

Customer Service

For any questions regarding your order, shipping, or returns, please contact our customer service team. We are committed to providing the best possible service and support.